Terms & Conditions For Our Cancellation & Refund Policy

Cancellation Policy

As a customer, I accept the payment terms and cancellation fee of The Lock Specialist Ltd. The full fee quoted on any service call out less parts if itemised will be deducted with a “no refund policy”. I fully understand that I have now entered into a legal agreement contract with The Lock Specialist Ltd and I am prepared to pay the full service fee quoted if I decide to cancel at any point after completing the booking form.

Refund Policy

A full refund is only issued when our operatives fail to attend the appointment scheduled and we’re unable to honour the agreed booking date and time slot. Depending on your method of payment, refunds can take up to 7 working days from the date of your refund request.

Customer Responsibility

It is the responsibility of the customer to carefully read and understand our terms and conditions before completing the booking and transaction process. We will not be held liable for any payment made once the booking has been completed and confirmed.