A door that will not lock, a broken mechanism or a break-in overnight. An engineer is dispatched immediately and the property is made secure before anyone leaves.

• 20–40 min typical arrival
• Nights, weekends, bank holidays

Keys inside, door slammed behind you or a latch that has dropped. We pick and manipulate the lock first, so in most cases the existing cylinder is still usable afterwards.

• Drilling only as a last resort
• Homes, flats and communal doors

New locks fitted to doors that never had one, or a second lock added for insurance cover. Cut and aligned properly so the door closes without being forced.

• Mortice, cylinder and multipoint
• Fitted to insurance requirements

Stiff keys, a barrel that spins, a latch that will not catch or a door that only locks when lifted. The fault is diagnosed on site and repaired where the lock is still sound.

• uPVC gearbox and multipoint faults
• Repair quoted before replacement

Moving in, a tenancy ending or a worn lock past repair. Old barrels come out and insurance-rated replacements go in on the same visit, keyed alike on request.

• 3-star anti-snap cylinders
• Keyed alike across front and back

Key sheared off with the blade still inside. It is drawn out with extraction tools and the cylinder is then tested under load, because a key rarely snaps without a reason.

• Extraction before drilling
• Underlying lock fault checked

Keys lost, stolen or never handed back. We get you in first, then advise whether the lock needs changing based on what else was attached to the keyring.

• Entry gained the same visit
• Lock change advised where needed

Keypad, fingerprint and app-controlled locks fitted with the mechanical key override kept in place. We set up users and show you how to remove access when someone leaves.

• Key override always retained
• Users and codes configured on site