Faulty Nightlatch | Faulty backset | Broken backset | Snapped lever | Broken lever | Trapped inside

Has your internal lever system on your nightlatch broken off? Has this left you trapped inside your home? There could be a number of factors why this could have happened. Let us explore some of the most common reasons.

COMMON REASONS FOR USER ERROR, CAUSING LOCK TO FAIL

1) No internal handle installed on the inside to use to pull when exiting

2) Heavy door with no handle

3) Heavy-duty overhead hydraulic door closer fitted on door making it heavier to pull with no handle

HOW TO AVOID LEVER BREAKING OFF

1) Assess whether you have an internal handle fitted on door

2) Contact your landlord or letting agents immediately if you do not have one

3) Please ensure your current handle is fastened and installed securely

The main reason for a failed backset is when you are forced to rely on the lever to pull on to exit your property. The lever on your backset has not been designed for this purpose. The sole purpose is to allow your latch to retract only.

Using the lever when exiting on a high traffic door will inevitably cause your lever to snap off or break. We understand that being trapped inside your home can be a very distressing. There is not need to panic! Please remain calm, our team is extremely experienced with situations like this and we treat every emergency with the highest priority.

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